Return Policy

To initiate the return, please email us at contact@sunasa.in or dial 01203278047.

 

1. The domain sunasa.in including any web-pages thereof is the web-site ("Website") of The Company Sunasa (hereinafter "Sunasa", “we”, “us” or “our”).

 

2. This policy sets out the terms and conditions, on fulfilment of which Sunasa may permit you to either

(i) return the products and/or

(ii) exchange them for other products.

 

3.This policy applies to all the products sold by Sunasa through the Website.

 

4. You are requested to read our Terms and Conditions and other policies available on the Website in addition to this policy as the same are binding upon you.

 

 
Sunasa has a simple and hassle free return and/or exchange policy for certain products purchased from the Website provided following conditions are fulfilled:

• The products must be returned to Sunasa within 2 (two) days from date it is delivered to you.
• Please check whether the product(s) are listed as non-returnable or non-exchangeable under the product description
• . All the products sold on sale or using discount codes are non returnable.
• The product must be returned in its original condition along with the invoice, all labels, tags, authenticity cards, dust bags, designer boxes, hangers, if any, and other packaging intact sold as a part of the product. Freebies and gifts given by Sunasa wouldn't be exchanged.
• Any garment sought to be returned or exchanged, should be unworn and unwashed. Garments that are found to be worn or damaged or soiled will not be accepted for return or exchange.
• Pre-order (available on order basis) items and products customised to your requirements are not liable for refunds or exchange.
• Products returned under this policy will be subjected to quality testing/inspection.
• Returns/exchanges on silk products will only be accepted in extreme situations or if wrong item is received. The customer may get asked to provide video proofs to Sunasa.
• In the event that the product to be returned satisfies the Statutory Refund Criteria, you will be entitled to a refund of the consideration for such product which will be credited to the original account or mode of payment. A transaction fees maximum upto six percent of order value may be deducted. Whereas "Statutory Refund Criteria” means any one of these cases-

a) If you made the purchase as a registered user, log in to your account, fetch the order details and email us at contact@sunasa.in in order for us to initiate the process.

b) The product purchased by you does not confirm to the characteristics or features listed upon the website or otherwise agreed to in writing; or

c) The product purchased by you is delivered late from the stated delivery schedule, except where such delay is on account of unforeseeable circumstances out of Sunasa's control or any other force majeure.

 

In the event that the product to be returned does not satisfy Statutory Refund Criteria in clause above, but satisfies Store Refund Criteria, you may be entitled to a refund of the consideration for such product in the form of store credit which will be credited to your Sunasa Wallet.

Whereas “Store Refund Criteria” includes all of the following cases –

a) The product purchased by you is not included in the list of non-returnable or non-exchangeable products under this policy; or

b) You initiated the return request within two days of delivery.

 

For any refunds initiated under this policy, you must ensure that -

a) the product is returned in its original condition along with the invoice, all labels, tags, authenticity cards, dust bags, designer boxes, hangers, freebies, if any, and other packaging intact sold as a part of the product.

b) any product sought to be returned or exchanged, should be unworn or unwashed. Products bought on offers are non returnable and would only be exchanged provided the purchase satisfies the return criteria. Products that are found to be worn or damaged or soiled will not be accepted for return or exchange; and

c) The product purchased by you is delivered late from the stated delivery schedule, except where such delay is on account of unforeseeable circumstances out of Sunasa's control or any other force majeure.

• Notwithstanding anything contained in this policy, Sunasa reserves a right to reject any request for return and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address.
• Sunasa Wallet may be subjected to deductions of any benefits for example any discounts availed, shipping or delivery charges waiver, etc., if any.
• Customized or special delivery orders cannot be returned/exchanged.

• The returns procedure can also be initiated through the Website by following the below mentioned steps:

a) If you made the purchase as a registered user, log in to your account, fetch the order details and email us at contact@sunasa.in to initiate the process.

b) If you made the purchase from the Website as a guest, please register on the Website using the same email address provided while purchasing the product so that your products appear in your order history. You can initiate the process of return only if the said product appears in your order history.

• Alternatively, you can initiate the returns/exchange procedure by writing an e-mail to contact@sunasa.in.
• If you are not the actual purchaser but received the product from some Sunasa customer, (for example as gift), you will have to request the concerned Sunasa customer to initiate the return process.
• Upon receiving a Returns/Exchange Request request, Sunasa will communicate to you on the same trail mail. This email chain must be used in all communication(s) with Sunasa.
• You can return the product with any one of the below options in the Returns/Exchange Request:

a) Ship it back to Sunasa by sending it to the address provided by us. You will be solely responsible to ensure that the product is delivered to Sunasa in its original condition and Sunasa will not be held liable for any damage caused to the product during transit.

b) For selected pin codes within India, our delivery service can pick-up the product from you. This pick-up service is complimentary and Sunasa shall not be held liable for any damage caused to the product during transit.

• Sunasa will send you a confirmatory e-mail upon receiving the products. Upon undertaking quality test and inspecting the product, Sunasa will inform you about its decision with respect to acceptance or rejection of the products within 5 (five) working days of receiving the product.
• If Sunasa accepts the return/exchange request, value of the product returned/exchanged will be will be credited into original payment method in 3-8 (three to eight) working days of receiving the product. However, if Sunasa rejects the return/exchange we will ship the product back to you.
• If you have any questions, issues, or concerns about your return, or are having trouble with the online returns process, you can email us at contact@sunasa.in.